Privacy Policy

Prilaman Detail Xperts LLC (“Prilaman Detail Xperts,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains the information we may collect, how we may use it, when it may be shared, and the choices available to you when you use our website or services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

We may collect information that you voluntarily provide when you contact us, request an estimate, schedule an appointment, make a payment, or use our services.

• Your name
• Phone number
• Email address
• Home, business, or service address
• Vehicle year, make, model, color, and condition
• Requested services
• Appointment information
• Photos or videos of your vehicle
• Questions, messages, and reviews
• Payment and transaction information

You are not required to provide personal information simply to browse our website. Certain information may be necessary for us to provide an estimate, schedule an appointment, travel to your location, or complete a requested service.

Our website platform and service providers may automatically collect limited technical information when you visit the website.

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic area
• Pages viewed
• Date and time of your visit
• Referring website
• General website activity

This information may be collected through cookies, website analytics, server logs, and similar technologies.

We may use collected information to:

• Respond to questions and estimate requests
• Schedule or confirm appointments
• Reschedule or cancel appointments
• Provide vehicle detailing services
• Contact you about a requested service
• Locate a mobile service address
• Process payments
• Maintain transaction records
• Provide customer support
• Request feedback or reviews
• Maintain business and tax records
• Prevent fraud or misuse
• Improve our website and services
• Meet applicable legal obligations

We will not use personal information for a materially different purpose without providing appropriate notice when required.

If you provide your phone number, Prilaman Detail Xperts or one of its representatives may call or manually text you regarding:

• Estimate requests
• Appointment scheduling
• Appointment confirmation
• Questions about your vehicle
• Requested services
• Arrival times
• Service updates
• Payment matters
• Customer-service matters

These communications are sent manually and relate to your inquiry, appointment, or service.

You may ask us to stop contacting you by text at any time by telling us directly. We may still contact you when reasonably necessary to complete an active appointment, payment, or service matter.

Payments may be processed through a third-party payment provider. That provider may collect the payment-card, billing, and transaction information necessary to complete your transaction.

Prilaman Detail Xperts may receive confirmation that a payment was completed, the amount paid, the transaction date, and limited payment details. We may not receive or store your complete payment-card number.

Information processed by a payment provider is governed by that provider’s own privacy policy and security practices.

If we use an online booking, scheduling, invoicing, or customer-management service, information submitted through that service may be processed and stored by the applicable provider.

• Your name and contact information
• Vehicle information
• Requested services
• Appointment date and time
• Service location
• Appointment notes
• Payment or invoice information

Third-party booking and scheduling providers operate under their own privacy policies and terms.

Our website may use cookies and similar technologies to help it function and to understand how visitors use it.

• Maintain website functionality
• Remember certain preferences
• Measure website traffic
• Identify popular pages
• Understand how visitors reached the website
• Diagnose technical or security problems
• Evaluate marketing performance

You may be able to block or delete cookies through your browser settings. Disabling cookies may affect how certain website features operate.

Our website may contain links to or features provided by third parties, including:

• Google Maps
• Google reviews
• Social-media platforms
• Online booking services
• Payment processors
• Video providers
• Contact forms
• Website analytics providers

These providers may collect information when you interact with their services. Their collection and use of information are governed by their own privacy policies.

Prilaman Detail Xperts is not responsible for the privacy, security, availability, or content of third-party websites or services.

We may take before-and-after photos or videos of vehicles for purposes including:

• Documenting vehicle condition
• Recording service results
• Quality control
• Addressing questions or disputes
• Displaying examples of our work
• Website or portfolio content
• Advertising
• Social-media content

When using vehicle content for promotional purposes, we will make reasonable efforts to avoid displaying personal documents, faces, home addresses, or other unnecessary identifying information.

License plates may be cropped, covered, blurred, or otherwise concealed when reasonably practical.

You may ask us not to use photos or videos of your vehicle for advertising or social-media purposes. Please make this request before or during your appointment.

A promotional-use request will not prevent us from taking reasonable photos for condition documentation, quality control, insurance, or dispute-resolution purposes.

We may share information with providers that assist with legitimate business functions, including:

• Website hosting
• Appointment scheduling
• Payment processing
• Invoicing
• Communication services
• Website analytics
• Accounting
• Insurance
• Legal or professional services

These providers may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information when necessary to:

• Comply with a law or court order
• Respond to a government request
• Prevent or investigate fraud
• Protect our rights or property
• Protect customers or representatives
• Enforce agreements or policies
• Investigate damage claims
• Resolve payment disputes
• Complete a business transfer

We may retain personal information for as long as reasonably necessary to:

• Complete requested services
• Manage appointments
• Maintain customer relationships
• Maintain payment records
• Meet accounting requirements
• Meet tax requirements
• Address insurance matters
• Resolve disputes
• Protect against fraud
• Meet legal obligations

Different categories of information may be retained for different periods. Information that is no longer reasonably needed may be deleted, destroyed, or anonymized when practical.

We use reasonable administrative, physical, and technical measures intended to protect information under our control.

However, no website, telephone, email system, payment method, wireless transmission, or electronic-storage system can be guaranteed to be completely secure.

We cannot promise that unauthorized access, loss, misuse, or disclosure will never occur.

You may contact us to request that we:

• Update inaccurate contact information
• Correct vehicle information
• Correct appointment information
• Stop nonessential communications
• Remove you from active contact lists
• Delete information when permitted
• Stop future promotional photo use

Some information may need to be retained for payment, tax, accounting, insurance, legal, fraud-prevention, or dispute-resolution purposes.

We may take reasonable steps to verify that a request comes from the customer or an authorized representative.

We may use your email address to:

• Respond to an inquiry
• Provide an estimate
• Send appointment information
• Deliver an invoice or receipt
• Discuss a requested service
• Request feedback or a review

You may ask us to stop sending nonessential or promotional emails by contacting us directly.

We may continue sending necessary communications concerning an active appointment, transaction, payment, or customer-service matter.

Our website and services are intended for vehicle owners and customers seeking automotive detailing services. They are not directed toward children under 13 years of age.

We do not knowingly collect personal information online directly from children under 13.

If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If Prilaman Detail Xperts is sold, merged, reorganized, or transfers some or all of its business assets, customer information may be included in that transaction.

A successor business may continue to use the information consistently with this Privacy Policy unless it provides notice of a different policy.

We may update this Privacy Policy when our website, services, business practices, or legal obligations change.

When this policy is updated, the revised version will be posted on this page and the effective date will be changed.

We encourage visitors to review this page periodically.